** When & how can I order?
New scents will be added: Saturday, June 2nd at 9 a.m. PT (10 a.m. MT, 11 a.m. CT & 12 p.m. ET).
We are always open, but restock new scents once a month. I start loading the website with all products that will be offered at the next opening about a week prior. If you come to the website and the product says "coming soon" then that means you can purchase it at our next opening. If the product says "sold out" it means you just missed it, but it may be offered for sale in the future.
Be sure to follow our Instagram page, @soakandunwind, where pictures, scent lists, giveaways, sales/coupon codes and general restock info is frequently added.
** Do you test on animals?
We do not test on animals. We source our ingredients from suppliers that are also cruelty-free and vegan-friendly!
** Do you offer wholesale or custom orders?
Absolutely! Please send me an email via the "Contact" tab on my website or directly to firstname.lastname@example.org and I can send you our line sheet and we can work out the details.
** Do you have cart hold?
There is no cart hold.
** Can I make changes to my order once it’s placed?
Unfortunately, because inventory is limited changes cannot be made.
** What payment methods are accepted?
Paypal is the exclusive method of payment. Within Paypal you can use a credit card, debit card, bank account or Paypal balance.
** How much is shipping?
Shipping is a flat rate of $10.50 (effective February 10, 2018) no matter how much or how little you order. Unfortunately USPS raised their rates again in January, 2018 as well as in January, 2017 which is the reason for the price increase.
Please keep in mind that this cost not only includes the actual price to ship your items via USPS, but also monthly shipping service subscription fees, shipping materials to ensure your products get to you safely such as bubble wrap, tissue paper, crinkle paper, etc as well as any other handling charges such as the cost of tape, paper, labels, etc.
** Where do you ship to?
Shipping is available to those with a U.S. address. International customers can use mail forwarding services such as myMallBox to place an order.
** Do you combine shipping?
Yes, we combine shipping if you place multiple orders on the same day and your information is all the same. A refund for the shipping charged on the subsequent orders will be credited back to your Paypal account. For example, if you place 3 orders you will be charged $31.50 in shipping costs. I will combine those 3 orders into one package and refund you $21, which was the additional shipping costs of the 2 subsequent orders.
** How long does it take to ship my products out?
It takes 1 - 5 business days to package and drop off your products to USPS. From there, USPS typically takes 2 - 5 days to deliver your products, but may take longer due to holidays, inclement weather, etc. We are not responsible for items damaged or lost by the post office. We also are not responsible for a package that tracking has marked as "delivered," but that you haven't received. In the rare case that these situations happen, please follow up with USPS and file a claim with them.
** Will I receive tracking once my order has shipped?
Yes, you should receive an email with your USPS tracking number - please check your spam/junk folders if you don't see it. If your tracking hasn't updated, don’t fret - it can sometimes take a couple days for the tracking number to update. In rare cases, USPS may not scan the package at all.
** Will I be charged tax?
You will be taxed only if you have an Arizona shipping address.
** I received a rose gold skeleton key in my order, what does that mean?
Congratulations! Each sale I will be putting a select number of keys into random orders. If you receive a key that means you get FREE shipping on your next order! Contact me through the "Contact" portion of the website and I will give you a free shipping discount code to use on your next order.
** What’s this spoon and small jar?
Each order that contains a soap or scrub comes with a FREE plastic rose gold spoon, which is to be used to scoop the product out of your bath and shower jars to avoid getting water in the containers. You may purchase additional spoons for $.50 each.
Each order comes with a FREE 10ml sample, enjoy!
** I received a broken rose gold spoon, can you send me a new one?
If you purchased additional spoons we will certainly send you replacements, but a replacement will not be sent for the one free spoon that is included with each soap or scrub order.
** Why do some of my products look different?
All items are handmade in small batches so there may be differences in each product. Also, items are filled by weight, not volume so fill lines may differ.
** Why have some of my products changed color?
Fragrances that contain notes of vanilla are created with a component called vanillin, which is the primary component of vanilla bean extract. Fragrance oils with a high vanillin content can cause discoloration over time, which is a natural occurrence. This will not affect the integrity of the product.
** Do you offer refunds?
We do not offer refunds or exchanges. If you have an issue though, please don't hesitate to contact us through the "Contact" portion of the website and we’ll get back to you within 24 - 48 hours.
** What is the shelf-life on the products?
The shelf life is approximately one year. It is recommended that you store all your products in a cool, dark and dry place. The mini rose gold spoon that is included with each scrub order will help keep water out, which also helps the scrubs last longer.
** Can you tell me about some of the ingredients you use?
First, all products are vegan and paraben-free.
Aloe Vera liquid comes from the succulent aloe plant and is known for its healing and moisturizing abilities.
Shea butter comes from the nut of the shea tree and is known for its moisturizing qualities and ability to nourish dry skin. Shea Butter can improve skin elasticity which makes it a great ingredient for lotions and scrubs. It can also block the sun’s ultraviolet rays which is why it’s a popular suntan lotion ingredient.
Coconut oil is a natural oil that is harvested from the seeds of the coconut palm. It's become quite popular in skin and haircare products because of all its great benefits, as it's rich in antioxidants. Coconut oil cleanses, firms and moisturizes the skin.
Jojoba oil is a natural, luxurious liquid wax that comes from the desert jojoba shrub native to Arizona and only a few other locations. Jojoba oil is rich in Vitamin E and is known for its ability to nourish the skin and hair. Jojoba oil easily absorbs into the skin and its restorative properties help dry, damaged and mature skin.
Jojoba beads come from jojoba oil. They come in a variety of colors, are completely biodegradable and a renewable source. Jojoba beads are used in our whipped soaps to add a gentle exfoliation. They are completely round so they won't scratch and cause microscopic tears in your skin like other exfoliants can. As such, these smooth, gentle beads are a great alternative for those with sensitive skin.
A full list of ingredients is listed on each product's page and your product, once you receive it. Please be sure to read that to make sure there are no ingredients you are sensitive or allergic to. If you have any questions on specific ingredients send me an e-mail and I'd love to answer your questions.